Returns and refunds
Bakhoor, attar and perfumes are personal products, so we cannot take back opened items or change-of-mind returns. If something is wrong with your order, we make it right.
Damaged or wrong item
- Tell us within 48 hours of delivery.
- Send your order number with clear photos, or an unboxing video, showing the damage or the wrong item, on WhatsApp or by phone on +91 96451 93000.
- Once we have checked it, we send a replacement free of charge or refund the item, whichever you prefer.
- Please keep the item and its box until we reply.
What we cannot take back
- Opened, used or burned products.
- Change of mind, or a scent that is not to your taste.
- Damage reported more than 48 hours after delivery.
Cancelling an order
You can cancel any order before it is sent. Call or WhatsApp us with your order number. Once an order has been handed to the courier it can no longer be cancelled.
Refunds
- Online payments are refunded to the same card, UPI or bank account. Banks usually take 5 to 7 working days to show it.
- Cash on Delivery orders are refunded by UPI or bank transfer to the account you give us.
- We send the refund within 2 working days of approving it.